Data Retention Policy

At Emerald Global Consultancy, we value your privacy and are committed to handling your personal data responsibly. This policy outlines how long we retain personal data and the measures we take to ensure it is safely stored and securely deleted when no longer needed.

1. Purpose of Data Retention
We retain personal data for the following reasons:
To fulfil orders and provide customer service.
To comply with legal, tax, and regulatory obligations.
To support marketing and promotional activities (with your consent).
To analyse and improve our services, including troubleshooting and performance monitoring.

2. Types of Data We Collect and Retain
We collect and store the following types of data:
Account Information: Name, email address, phone number, and delivery address.
Payment Information: Billing details and transaction history.
Order Information: Products purchased, order date, and delivery details.
Marketing Preferences: Opt-ins for newsletters, promotional offers, and cookies.
Customer Service Interactions: Queries, complaints, or feedback received via email, phone, or chat.

3. Data Retention Periods
We retain personal data for different periods, depending on its type and purpose:
Account Information: Retained for as long as your account remains active or as required to fulfil the purpose for which the data was collected. You may request the deletion of your account at any time, but we may retain information for up to [number] years following account closure to comply with legal obligations.
Order Information: Retained for [number] years after purchase to comply with legal, tax, and regulatory requirements, and to support any potential warranty or dispute claims.

Payment Information: Retained only as long as necessary for transaction processing and dispute resolution, or for [number] years in line with financial record-keeping requirements.

Marketing Preferences: Retained until you unsubscribe from communications. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting our customer service team.
Customer Service Interactions: Retained for [number] years to improve our services and resolve any future queries or complaints.

4. Data Disposal
Once the retention period has expired, or if the data is no longer required for its intended purpose, we will securely delete or anonymise it. This includes:
Deleting electronic records from our systems.
Shredding and securely disposing of any physical records.

5. Your Data Rights
You have the right to:
Request access to the personal data we hold about you.
Correct any inaccuracies in your personal data.
Request the deletion of your personal data (subject to certain legal exceptions).
Object to the processing of your personal data for marketing purposes.
Withdraw consent at any time, where applicable.
To exercise any of these rights, please contact us

6. Legal and Regulatory Obligations
We may retain personal data for longer periods if required to do so by law or for legitimate business interests, such as fraud prevention, audit purposes, or to enforce our terms and conditions.

7. Policy Review
This policy is reviewed regularly to ensure compliance with legal requirements and to address any operational changes. Updates to the policy will be posted on our website and communicated to customers where necessary.

8. Contact Us
If you have any questions about this Data Retention Policy or how we manage your personal data, please contact us at +447464045100.