FAQ

To guarantee the fastest delivery possible, our product fulfillment centre is on mainland Europe. Not China, and not the UK.

If you have not received any emails from us after placing an order then they could have gone into your SPAM box.

Please go and check there. If you do see some email correspondence from us then make sure to add us as an approved sender to your email account.

We use Nochex to process all credit card orders. Nochex is one of Europe’s leading independent providers of ‘complete’ secure online credit and debit card payment services to many thousands of small and medium size businesses in the UK & European union.

Our goal is to ship all orders the same day. For same day shipping, orders have to be in before 15pm. All other orders are usually shipped within 24 hours.

Yes, don’t worry… your secret’s safe with us! All orders are shipped in unlabeled packages.

There are plenty of websites and groups on Social Media that are dedicated to the open minded lifestyle. Although we have no affiliation whatsoever, we recommend SpicyMatch.com as one of the most secure globally.

Oh, we’re sorry to hear that you want a refund. Don’t worry, we will help you every step of the way!

Contact us at andy@carnalcloset.com  stating your order number, the email address you ordered with and the reason you would like a refund. One of our customer service agents will be in touch with you.

Please contact Carnal Closet Customer Care customercare@carnalcloset.com immediately after placing your order if you wish to change or cancel it.

Please note – If you contact us before your order has been processed, we will cancel the order and issue a refund.  If your order has been packed, shipped or delivered, please contact us as soon as possible to arrange your return.

Refunds for cancellations will be issued within 20 days of cancellation.

Please email us at andy@carnalcloset.com and we will send you your tracking number and details on how to track it.

You can use your vocuher code when you go to checkout with your purchase. Simply click the link at the top where it says “Enter Your Code” and then click Apply coupon.

• Go to ‘my account’ – https://carnalcloset.com/my-account/
• Click on ‘account details’.
• Amend the display name field.
• Click save.

To reset your password simply

1. Go to my account
2. Click Forgot my password
3. Enter in the email address that you used during the sign up process
4. Click reset password
5. Check your inbox for an email containing a link
6. Click the link and enter in your new password.

To reset your password simply

1. Go to my account
2. Select ‘edit address’
3. Click ‘shipping address’
4. Enter in your new details
5. Click save

To view your recent orders simply;

1. Go to my account
2. Select ‘orders’

There you can find all the information that you need.

Have you tried new batteries?

This may sound silly but have you tried putting new batteries in your toy?. Some toys will drain the batteries if you leave them in whilst they are not in use, so always remove the batteries after use.

Are you using the right battery type?

Check the product information leaflet, or alternatively look at the product description on the site to ensure that you are using the correct batteries.

Are the batteries in the right way?

These toys can be complex! Check the instructions to ensure you have put the batteries in the right way round.

Are you using rechargeable batteries?

It is not recommended to use rechargeable batteries in the toy.  They are slightly bigger than standard batteries and could damage the toy and not work effectively.

Check the battery compartment!

Some of our toys come with the batteries inserted already.  Sometimes they have a small paper disc in the battery compartment that you need to remove before you can turn it on.

Are the batteries in a plastic seal?

If so please remove the seal and replace the battery.

Is your toy rechargeable?

Have you fully charged your toy for the recommended time? – some toys can take 24 hours to fully charge. Double-check the instructions – a rechargeable toy normally has a light that flashes during charging and a solid light to indicate that it is fully charged.

You can return faulty used toys NO PROBLEM.

All products have a 24 month warranty so you can use them all night long without the risk of burning them out!

Enjoy…

Sadly no, for health and safety reasons, we can’t not accept returns on lingerie.

Because we have sourced fantastic collections from fantastic brands, each and every products typical size guide will vary. Please check each product description carefully for each item you order because we can’t accept returns on all of our items due to hygiene.